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John Mason International Awarded 2020 FIDI FAIM Quality Assurance Certification

Following an internal audit from the ‘International Federation of International Movers’ (FIDI), John Mason International Removals has once again been awarded the ‘FAIM Confirmation of Quality Assurance’ certification for demonstrating a consistently high level of quality.

FIDI FAIM accreditation is only awarded to companies who have been independently audited and who have proven that they satisfy the most stringent industry-specific standards of customer care. The accreditation is designed to provide a quality guarantee to customers, giving them peace of mind that they are dealing with a professional moving company. FAIM is administered by the FAIM Coordination Centre based at the FIDI office in Brussels, whilst the on-site assessment is independently performed by international assessors Ernst & Young.

Why choose a FAIM accredited mover?
1. Reduced risks by using experienced partners that apply consistent and thorough processes, you can minimise the chances of expensive mistakes.

2. Guaranteed quality from beginning to end. All FAIM certified relocation companies offer:
– Pre-move survey and a reliable quote
– Packing
– Shipping/transportation
– Documentation/customs clearance
– Storage
– Delivery
– Insurance

3. Consistent standards across a global network. FAIM accredited companies primarily use other FIDI affiliated partners, ensuring that your entire move chain adheres to strict quality standards.

4. Accurate assessment of cargo and fair pricing. The experience of FAIM-certified movers means that they will be accurate with their assessment of the cargo, and can advise you on what to ship and what to leave behind. By recommending a volume or weight band that suits your needs, a FAIM certified mover is able to help you make the best use of your budget. This way costs are kept to a necessary minimum, and there will be no hidden expenses at the end of the relocation process.

5. Helping you make a better choice efficiently. The FAIM framework includes key performance indicators, helping corporate buyers and global mobility professionals to make a fast and meaningful comparison between prospective suppliers.

For more information on FIDI please click here.

 

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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