Company Vision and Values

John Mason’s mission is to provide a totally flexible moving service, tailored specifically to each individual customer moving overseas.

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Our values are at the heart if everything we do…

John Mason International has been in the removals business for more than 130 years. When you’ve been in business since 1884, you learn a thing or two about how to treat your customers, partners and team.

We are all part of a family and our focus is on creating ‘mellow moves’ for our customers – making sure they feel cared for throughout the entire moving process. They trust us to transport them and their most valuable possessions safely and efficiently across the world – and that is exactly what we do.

It takes a great deal of skill and experience to provide first-class, removal, shipping and storage solutions – and we have had the pleasure of ensuring thousands of successful relocations. But we most certainly won’t rest on our laurels. We are constantly looking at ways to enhance our services still further – and our vision, mission, cornerstones and values reflect our need to make our customers and our partners happy.

Our Vision. In five years…
John Mason International will be the most respected and most frequently recommended provider for international moves in the UK.

Our Mission
Family is at the heart of our business, with customer satisfaction and recommendation at the forefront of our service delivery. Our customers, partners and team are all part of our ‘family’ and our focus is on moving our family forward, whatever their destination. We do this by offering dependable, flexible, and innovative moving services, built around exceeding our customers’ expectations.

Our Cornerstones
Trust us to do the right thing.
Over 130 years of solid, dependable, experience.
You’re part of our family.
We’re open to opinions.

JMI Cornerstones

We’re not the biggest moving company – but that just makes us work harder. We don’t just want to meet our customers’ and partners’ expectations – we strive to exceed them. Our team manages thousands of tailored worldwide moves each year, for all kinds of people. It is our family values which have helped make our company so successful.

Wherever we take your world, you’re at the centre of ours…

Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.
International Removals

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1 May 2024

International Removals

Why Choosing a BAR Member for Your International Move is Essential: Insights from John Mason International

17 April 2024


Storage Packing Guide

7 March 2024


Master Guide to Moving to New Zealand

7 March 2024


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7 March 2024


What Can’t I Take Into Singapore?

7 March 2024

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

Read more independent reviews about us on TrustPilot
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