John Mason +44 (0)151 449 3938 International House 35 Wilson Road Huyton Business Park $$$
COVID-19 MIGRATION GUIDE

Company Vision and Values

John Mason’s mission is to provide a totally flexible moving service, tailored specifically to each individual customer moving overseas.
Instant quote

Get in touch...

Home » About Us » Company Vision and Values

Customer Focused International Removals

Our values are at the heart if everything we do…

John Mason International has been in the removals business for more than 130 years. When you’ve been in business since 1884, you learn a thing or two about how to treat your customers, partners and team.

We are all part of a family and our focus is on creating ‘mellow moves’ for our customers – making sure they feel cared for throughout the entire moving process. They trust us to transport them and their most valuable possessions safely and efficiently across the world – and that is exactly what we do.

It takes a great deal of skill and experience to provide first-class, removal, shipping and storage solutions – and we have had the pleasure of ensuring thousands of successful relocations. But we most certainly won’t rest on our laurels. We are constantly looking at ways to enhance our services still further – and our vision, mission, cornerstones and values reflect our need to make our customers and our partners happy.

Our Vision. In five years…
John Mason International will be the most respected and most frequently recommended provider for international moves in the UK.

Our Mission
Family is at the heart of our business, with customer satisfaction and recommendation at the forefront of our service delivery. Our customers, partners and team are all part of our ‘family’ and our focus is on moving our family forward, whatever their destination. We do this by offering dependable, flexible, and innovative moving services, built around exceeding our customers’ expectations.

Our Cornerstones
Trust us to do the right thing.
Over 130 years of solid, dependable, experience.
You’re part of our family.
We’re open to opinions.

JMI Cornerstones

We’re not the biggest moving company – but that just makes us work harder. We don’t just want to meet our customers’ and partners’ expectations – we strive to exceed them. Our team manages thousands of tailored worldwide moves each year, for all kinds of people. It is our family values which have helped make our company so successful.

Wherever we take your world, you’re at the centre of ours…

Our Credentials

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from ourhighly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent.

Some of our Customer Reviews

If anyone asks me to recommend a removal company, you and your team are absolutely first on my list. You guys have been super helpful plus, all the way from initial contact to the end and so approachable.

Surrey, UK to Sydney, Australia - December 2020

We have been so impressed with the care taken and the quality of packing, and also realise perhaps how lucky we have been to instigate the move when we did, and then to ask John Mason to do it for us.

D.P. Leeds, UK to Perth, Australia – November 2020

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Selby, UK to Sydney, Australia - September 2020

Read more independent reviews about us on TrustPilot