International Pet Relocation Services

At John Mason International (JMI), we understand that relocating with pets can be both exciting and a little stressful. Our mission is to make this transition as smooth and stress-free as possible for you and your furry companions. With over 100 years of experience, we’ve perfected the art of pet relocation, ensuring the safety, comfort, and well-being of your beloved pets.

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Our Pet Relocation Process

John Mason International prides itself in looking after the entire family throughout the international removals process. From the youngest, to the fluffiest members, we can help! As a family business, we appreciate more than anyone, that your four legged friend is a much-loved member of your family and our experienced Pet Relocation Division dedicated to providing you with the highest levels of service to ensure that your pet’s move is as smooth and as stress-free as possible.

Our aim is simple; throughout the entirety of your removals overseas we want to exceed your expectations and offer the best pet relocation services available.

Generally, all we need is between one and six weeks’ notice (depending on the nature and destination of your move), and we’ll arrange everything needed for your pet′s travel plan.

For overseas removals from the UK, we usually collect pets a day or 2 before their trip and bring them to our facilities close to Heathrow, Gatwick, Glasgow or Manchester airports.  Our vet will then examine them for their Export Health Certificate, which means they are fit to fly.  Our team will take care of all the necessary Exports and Customs paperwork to make sure your pet is all ready to go.

Why Choose Us for Pet Relocation

Care and Diligence: We treat every pet as if they were our own. From the tiniest hamster to the largest dog, their well-being is our top priority.

Expertise and Accreditation: Our team of specialists includes veterinarians, pet handlers, and logistics experts. We are accredited by industry standards, guaranteeing professional and reliable services.

Efficiency and Dependability: Moving abroad can be overwhelming, but we handle all the logistics seamlessly. You can trust us to navigate paperwork, quarantine requirements, and transportation with precision.

Stress-Free Process: We understand the emotional bond between pets and their owners. Our goal is to minimise stress for both parties during the relocation process.

Proven Track Record: Countless families have entrusted their pets to us, and we’ve successfully reunited them across continents. Let our track record speak for itself.

Features of Our International Pet Air Transport Services

Transparent pricing
Pet Travel Portal
IATA-compliant travel kennel
Boarding at a local top rated kennel
Export or import documentation
Completion of health certificates
All air cargo expenses
All airport 
Pick up from residence or meet & greet at the airport
Regular communication & updates
Customs clearance
Delivery to new residence or handover at the airport

Choose John Mason International for Your Pet’s Next Journey

With John Mason International, you’re choosing more than just a pet relocation service; you’re choosing a partner who understands the importance of your pet’s safety, comfort, and happiness. Our expert team is dedicated to providing a seamless, stress-free experience for you and your pet.

Contact us today to learn more about our International Pet Relocation Services and how we can assist with your pet’s next big adventure.

Explore Our Other Relocation Services

Visa Support
International Removals Insurance
Currency Exchange

Helpful Guides & Resources

Moving with Pets
Relieving Your Pet’s Stress When Moving Abroad
Navigating New Horizons: Essential Tips for a Smooth International Move


How do I transport my pet internationally?

To transport pets internationally, you need to contact the embassy or consulate of the destination country to determine pet travel regulations. Obtain all necessary paperwork such as health certificates and documentation regarding your pet’s travel. Contact your local veterinarian to ensure your pet is in compliance with foreign health regulations.

John Mason International can assist with these processes, ensuring a smooth transition for your pet.

How do pet couriers work?

Pet couriers pick up your pet, transport them to the airport, arrange all the travel details, ensure your pet is safe and secure on the plane, retrieve your pet when they land at their destination, and kennel them until they can be retrieved or drop them off at their new home. John Mason International provides similar services, ensuring your pet’s comfort and safety throughout the journey.

Should you feed your pet before flight?

It is recommended to feed pets more than 4 hours prior to being picked up from their home or arriving at the airport. This gives your pet enough time to digest their food and, hopefully, pee and poop before going into their travel kennel

Do airlines check if pets can stand in the carrier?

Yes, airlines do have regulations in place to ensure that the pet carriers meet certain criteria for the well-being of the animals. Your pet should be able to stand and turn around comfortably inside their carrier.

How stressful is flying for pets?

Flying can be very stressful for pets, especially for puppies, older dogs, and dogs with behavioural challenges. Their stress response is totally reasonable. They’re in an unfamiliar environment, placed in a cramped crate, and separated from their owners if they have to fly in the cargo hold. John Mason International aims to make this process as stress-free as possible for your pet.

Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.
International Removals

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Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

Read more independent reviews about us on TrustPilot
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