A Premises Protection Promise That Won’t Trip You Up

Moving home or a business takes a whole web of logistics, some metic-ulously planned in advance, and others inevitably requiring decisions that can only be made on site, on the big day itself. The sorting, boxing up and removal often happen with the added pressure of a tight dead-line, whether from the incoming owners or looming international transport links. This inevitably creates an environment rife for accidental damage.

So it’s no surprise that accidental damage is a key consideration for all parties involved in fulfilling a move, despite the undisputed fact that the utmost care will always be taken to protect the goods being moved, fittings being left be-hind and the property itself being vacated.

International removals providers like John Mason International pride them-selves and stake their reputation on the guarantee your possessions will be handled with professional care to ensure their safe arrival at their new home. But what about the place you’re leaving behind?

In the run-up to a big move, you may have several different parties working within the one space, strangers unfamiliar with the layout of your property charged with moving your most valuable assets – or awkward pieces of furni-ture you swear must have been there before the property was built around it! While you’re reassured your personal effects will be professionally packaged and responsibly stored, you don’t want this to be at the expense of the premis-es you’re leaving.

When pricing up international removals providers, you may be offered bespoke premises damage protection – insurance to specifically cover any loss or dam-age to the property you’re emptying – on top of the goods with which they have been entrusted for removal or storage.

While the prospect of this added layer of cover may be tempting, it’s worth keeping in mind that John Mason International doesn’t charge an additional fee to protect against loss or damage to the property resulting from negligence or breach of contract. Our work includes a promise to make good any loss meeting these criteria. It comes down to our professionalism and respect for our customers that our duty of care would extend to this.

Of course, this won’t come into play if you request us to remove something against our better advice or in a manner likely to cause damage. But with 135 years’ experience relocating individual families to global corporations, we’d like to think you’d take our word for it!

Every effort is made to ensure the safe and careful extraction and onwards journey of your property, but it’s reassuring to know the premises you’re vacat-ing is protected should the unthinkable happen.

John Mason International has been moving individuals, families and busi-nesses all around the globe since 1884, and moves 10,000 people every year all across Europe, to the States, Australia, New Zealand, Canada and more. Our combination of family values and global expertise mean we know the im-portance of offering a tailored and personal service without adding stumbling blocks along the way.

Besides common courtesy itself, your removals agreement with JMI gives you our word we will take every step to safeguard your old property, while the kitchen sink, the fitted wardrobes and granny’s antique collection are carefully prepped for their onwards journey.

And if anything were to happen at the hands of any of our crew, through neg-ligence or breach of contract, our work comes with assurance – not a top-up insurance – that the old place is covered without a catch.

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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