International Removals

Twelve reasons why John Mason International is the UK’s most trusted international removals company

We are, quite simply, the most trusted international moving company in the UK – and there are many reasons behind our enviable reputation. Too many to list in fact – but here are the top 10…

1. This year, we became the first international moving company in the UK to achieve IAM Trusted Moving Company (ITMC) status
Managed by the International Association of Movers, the ITMC scheme recognises member companies who have made significant investments to maintain a culture of competence and knowledge among employees.

Businesses who have gained ITMC designation must also have demonstrated a commitment to reducing inefficiency and risk, by collaborating with others within the industry who have also earned ITMC credentials. The scheme provides an international benchmark – designed to increase the overall standard of the work carried out within our industry.

2. FIDI FAIM Confirmation of Quality certificate
John Mason International holds the coveted FAIM Confirmation of Quality Assurance certificate for 2023 from FIDI – the largest global alliance of quality-certified international moving and relocation companies.

Being FAIM certified sets us apart, and our customers and potential customers know we have come through the rigorous assessment process to achieve this status. It is the world’s only recognised quality certification for professional international moving and relocation companies.

3. Audited by Ernst and Young
Our FAIM Quality audit was independently carried out on behalf of FIDI by one of the Big Four accounting firms, Ernst & Young. This FAIM Label assessment is the toughest and most strenuous audit within the industry.

FAIM certified companies not only have to comply with operational requirements relating to quality of service and supply chain management, they also need to prove they are financially and organisationally healthy – and this has never been more important. John Mason International benchmarked as ‘low risk’ and ‘financially sound’ by Ernst & Young Credit Risk Barometer.

4. Member of the British Association of Movers (BAR)
How do you know if you’ve picked the right removals company? One sure-fire way of getting it right is to look for industry accreditation – like that offered by BAR. Being a BAR member says a lot about a company because if means being part of an initiative dedicated to promoting excellence in the removals industry.
John Mason International is a long-standing member of the BAR Overseas Group and part of the BAR Advance Payment Guarantee Scheme. Our membership demonstrates our commitment to those we helping move their lives abroad. Moving companies are regularly inspected to make sure their facilities, equipment, staff training and operational procedures remain at the highest level.

The BAR Financial Guarantee is a vital part and requirement of any international move. It is an advance payment guarantee system that covers the financial protection of your shipment costs and ensures that your shipping charges are paid whatever happens to the company shipping them. John Mason International, through its membership of the BAR Overseas Group, can offer this cover at no extra cost.

5. BAR Overseas Group Council
John Mason International Director, Simon Hood, was recently elected to the BAR Overseas Group Council. He will play an influential role within BAR, bringing expertise and experience in moving individuals and families beyond Europe to countries including the USA, Canada, Australia, New Zealand, the Middle East and South Africa.

6. Member of the Movers Trader Club (MTC)
The Movers Trader Club is an off-shoot of the BAR Overseas Group. It allows member companies the ability to negotiate lower international shipping rates to the USA by working with leading shipping companies.

John Mason International is a fully signed up member of the MTC, which means we have additional stability in freight rates – achieving value-for-money that can be passed on to our customers. John Mason International’s General Manager, David Ozard is a long-standing Director of the MTC. He has previously served as chairman of the MTC.

7. Our employees
John Mason International invests in its staff. Our employees receive regular training, focussing on quality, from the likes of FIDI, IAM and the BAR. Our team is also trained in customs procedures and import regulations. All our staff and crews handle international removals exclusively. This means they are experts in export wrapping, ensuring goods have the best chance of making it to our customers’ new destinations in one piece. Many of our staff have been with us for a number of years – some for 30 years plus!

8. One of the largest international moving companies in the UK
On average, we move more than 10,000 people each year. This makes us one of – if not THE – largest removal company in the UK focusing purely on international moves.

9. A range of insurance solutions
No matter how good your removals company is, there are times when things happen that are beyond everyone’s control. Your shipment will be travelling around the world on the water – and the ocean can be very unpredictable at times.

John Mason International offers a variety of specialist removals insurance cover to make sure your move goes swimmingly. Based on your personal choice and value of the load, John Mason International can offer a tailor-fit policy based on a valued inventory – where you declare an insurance value for everything you’re shipping.

John Mason International’s cover is available in three levels:
Restricted – where the owner covers the total loss of their shipment
Standard – which covers all risks except the mechanical and electrical derangement, pairs and sets, and mould and mildew options.
Ultimate – which covers all risks plus optional extensions.

Whichever type of insurance you settle for, remember there’s a reason you’ve chosen to transport these belongings. You wouldn’t take out a ‘throwaway’ policy for holiday, car or life insurance. If you’re serious about relocating, make sure you give each part of your move serious, individual consideration. This will ensure you’ve got every eventuality adequately covered, and will give your next move the very best start.

10. International Association of Movers’ IAMX Members
John Mason International is a proud member of the International Association of Movers (IAM). The IAM is the moving and forwarding industry’s largest global trade association. With more than 2,000 members, it is made up from companies that provide moving, forwarding, shipping, logistics, and related services in more than 170 countries.

To be an IAM member, removal companies must abide by strict rules. These rules help the companies provide services of the highest quality. When you trust your belongings to an IAM member, you are guaranteed a standard that is unmatched in the international removals industry.

As well as being members of the IAM (International Association of Movers) John Mason International has IAMX-Validated status, issued only to the most reliable and high-quality companies. With a wide range of tests and checks, the IAM only grants IAMX-Validated status when it is certain a business is one of the very best – fully adhering to the code of practice and providing the very highest quality of service.
International removals companies rely upon the integrity of partners across the world, and this Validated Member designation acts as an important marker that a moving company is at the top of its game and will uphold another company’s reputation.

11. Movers of the Royal Family, well-known celebrities, and sports stars
Our specialist team of experienced removals professionals has a reputation so revered that we are often trusted to help A-Listers move their lives from one corner of the world to another – from Premier League managers and football stars to movie stars, directors, and music stars. We have also moved former serving members of the royal family, as well as vehicles of Her Late Majesty Queen Elizabeth II.

12. 140 years in the business
Founded in 1884, John Mason International is about to celebrate 140 years within the moving industry.

We’ve come a long way since our early days. Established by Mary Mason – one of the world’s first female entrepreneurs – our operations began as a horse and cart coal delivery service in Wavertree, Liverpool.

Now, we move more than 10,000 people every year to locations right across the world. Our business is all about long distance moves, which are often the most challenging of relocations.

Planning a move to a far flung corner of the world? We’ve just given you 12 good reasons to put your trust in our specialist team at John Mason International. Contact us now for more information on how we can turn your dream move a reality.

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

Read more independent reviews about us on TrustPilot