Importance of selecting a FIDI FAIM International Removals company to move your items

FIDI (Fédération Internationale des Déménageurs Internationaux; The Federation of International Movers) is a global umbrella organisation of international moving and relocation businesses. It describes itself as a worldwide industry standard for top quality movers and has pioneered the FIDI Accredited International Mover (FAIM) Quality Management Programme, a quality certification programme dedicated exclusively to the international moving industry.

The FIDI FAIM accreditation is only awarded to companies who have been independently audited and who have proven that they satisfy the most stringent industry-specific standards of customer care. Whilst FAIM is administered by the FAIM Coordination Centre based at the FIDI office in Brussels, an on-site assessment is independently performed by international assessors Ernst & Young. As part of their assessment they explore the likes of:

– the financial stability of the company
– Insurance claims register for past two years
– personnel register, training records and staff turnover levels for work undertaken
– Asset register with copies of all permits and licences and servicing records to provide evidence that the company has sufficient capability
– Copies of all documents used to ensure they meet strict criteria and suitability as specified by FIDI
– Warehouse and Office facilities visited to ensure they are safe and secure to meet both Health & Safety criteria and industry standards
– Review of all packing materials used and how environmental policy operates
– Systems and computer programs checked for suitability

Why choose a FAIM accredited mover?
1. Reduced risks by using experienced partners that apply consistent and thorough processes, you can minimise the chances of expensive mistakes.

2. Guaranteed quality from beginning to end. All FAIM certified relocation companies offer:
– Pre-move survey and a reliable quote
– Packing
– Shipping/transportation
– Documentation/customs clearance
– Storage
– Delivery
– Insurance

3. Consistent standards across a global network. FAIM accredited companies primarily use other FIDI affiliated partners, ensuring that your entire move chain adheres to strict quality standards.

4. Accurate assessment of cargo and fair pricing. The experience of FAIM-certified movers means that they will be accurate with their assessment of the cargo, and can advise you on what to ship and what to leave behind. By recommending a volume or weight band that suits your needs, a FAIM certified mover is able to help you make the best use of your budget. This way costs are kept to a necessary minimum, and there will be no hidden expenses at the end of the relocation process.

5. Helping you make a better choice efficiently. The FAIM framework includes key performance indicators, helping corporate buyers and global mobility professionals to make a fast and meaningful comparison between prospective suppliers.

From an end customer’s point of view, a FAIM certified company gives the person who moves, confidence that the company knows the business and has the resources and know-how to do the job properly.

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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