Choosing Between Shortlisted Moving Companies: 9 Key Considerations

As you’re on the cusp of selecting the perfect moving company for your upcoming relocation, it’s vital to consider several key factors that will determine a smooth and successful transition. Narrowing your options down to two candidates is a significant step, but evaluating them against a comprehensive set of criteria is essential to make an informed choice.

1. Staff Professionalism and Responsiveness:
Your interactions with the company’s staff can be revealing. Were your questions met with detailed and helpful advice? Take note of the responsiveness and willingness to assist, as these attributes reflect the level of professionalism and customer service you can expect.

2. Quote Comparison and Like-for-Like Assessment:
When comparing quotes, it’s paramount to ensure an apples-to-apples comparison. Verify that both quotes consider the same volume of belongings and similar delivery options, including door-to-door service. At times, moving companies might provide you with the “transit time,” which could only account for the duration it spends on the water. However, this calculation omits essential factors like port clearances, leading to an inaccurate representation of the actual door-to-door timeframe. Furthermore, inquire whether the companies have taken potential access issues into account at both ends of the move.

3. Beware of Hidden Charges:
The quote provided should be transparent and all-inclusive. Scrutinize the quote for hidden fees or charges that might impact your budget. Some companies might tack on “admin fees” or offer additional services like “Extreme Weather Cover” for an added cost. Clarify any potential additional expenses.

4. Premises Damage Insurance vs. Public Liability Coverage:
Some moving companies may push “Premises Damage Insurance,” but established movers are often covered by public liability insurance, rendering additional premises damage insurance unnecessary. A genuine moving company will not burden you with unnecessary insurance charges.

5. Ensuring Comprehensive Insurance Options:
Verify that the moving company offers comprehensive insurance coverage and not just liability protection. You can differentiate this by checking whether the company charges the government-mandated Insurance Premium Tax (IPT), which signifies genuine insurance coverage.

6. Delve into Their Reputation:
Investigate the companies’ history and reputation. Years in operation often correlate with experience and reliability. Reading independent reviews on platforms like Trustpilot can offer insights into their credibility and quality of service. Additionally, it’s valuable to explore migration groups on Facebook, as they can provide you with first-hand feedback and insights.

7. Assess Their Specialisations:
Consider whether the shortlisted companies specialise in international moving or provide a broader range of services. A company with a specialized focus on international moves might better understand the complexities of such relocations.

8. The Power of Industry Associations:
Membership in respected industry associations such as FIDI FAIM, British Association of Removers (BAR), and International Association of Movers (IAM) underscores a company’s commitment to adhering to high standards and best practices.

9. Communication and Social Media Presence:
Engaging with the companies on social media platforms or online forums can provide insights into their communication style, responsiveness, and professionalism.

By meticulously evaluating these factors, you’ll be better equipped to make a well-informed decision. Prioritize professionalism, transparency, and comprehensive insurance coverage. A company that aligns with industry standards, holds reputable affiliations, and boasts positive independent reviews is likely to provide you with the high-quality service you deserve. Through this thoughtful selection process, you can confidently choose the ideal moving company for your international relocation, ensuring a seamless and successful transition.

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

Read more independent reviews about us on TrustPilot