Video surveys – a more accurate start to moving abroad

With the Covid-19 pandemic landing the country, and the rest of the world, with one of the most challenging years ever, many of us have learned to adapt our personal and working lives – often for the better.

From setting up offices at home, and cherishing the relationships we have with family and friends – to really appreciating that first drink in the pub or that much-missed tasty morsel in our favourite restaurant.

At John Mason International, we ourselves have adjusted and improved our processes to ensure those planning international moves haven’t been thwarted by lockdown. One significant change to our practices is the introduction of virtual video surveys – in place of physical surveys in potential customers’ homes.

Why did we do this? For one, they are safer. Video surveys help to limit physical interaction with people from outside your bubble. We have seen a significant increase in demand for this technological, but simple, approach because it offers the perfect solution for maintaining social distancing – which we know remains an essential part of our customers’ everyday lives.

Pre-Covid, our surveyors were visiting up to 20 houses each week. The challenge of switching back to this, whilst keeping everyone safe, is immense – even with all possible precautions in place. Naturally, we have no control over how our potential customers choose to live, and we have no say or knowledge of how they may or may not be adhering to government guidelines. So, it stands to reason that video surveys provide maximum safety for everyone.

They also save time and money for all concerned. We know everything will be completed without delay. No need for surveyors to beat the rush hour traffic to meet appointments and, just as crucial, a reduction in physical surveys is much kinder to the environment.

Since switching to this new way of working, every member of our surveying team has cut the number of miles they travel – reducing our company’s carbon footprint considerably.

And, aside from these palpable advantages, we’re pleased to report that virtual video surveys offer improved accuracy. Firstly, our surveyors have the opportunity to review them as many times as they like, and our customers can relax – safe in the knowledge that no element of a move is going to be forgotten or missed. Having an electronic record of your survey also means you don’t have to worry about any misunderstandings or disputes later on, so nobody gets charged for mistakes – however rare these might be.

Bottom line – our customers are guaranteed to receive the services they have requested. They also enjoy the most competitive quotes possible because we no longer have to build in the additional costs incurred when our surveyors travel to-and-from physical surveys.

As we come out of lockdown, it is clear that virtual video surveys will continue to offer international removals companies and our customers the very best start to the process of moving abroad.

As experts in our field, we are in the perfect position to consider the pros and cons of physical surveys and video surveys. Adapting the latter in recent times has given us a wonderful opportunity to improve the services we offer and give our customers the perfect beginning to their international move.

Book your video survey today by calling 0800 093 2623 or complete one of our online forms.

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Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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