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New Zealand: FAQ

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New Zealand: Frequently Asked Questions

What happens when my shipment arrives in New Zealand?

When Shipping to New Zealand, upon the arrival of your shipment, you will be contacted by our partner’s Import Team in order to begin the Customs and Quarantine procedure.

You will be asked to complete the relevant customs documentation including a Personal Effects declaration and a ‘Unaccompanied Personal Baggage Declaration’ form. You will also need to provide your original passport or a copy of the identification page entry visa.

Due to MPI Quarantine requirements, all shipments will be routed via our partner’s customs bonded warehouse. Certain items in your shipment may be inspected by MPI Officials.

After the MPI inspection has been completed and when your shipment has cleared customs, a delivery and unpacking date will be arranged.

Which items may be subject to a quarantine (MPI) inspection?

Restricted or prohibited items may be inspected by MPI including food, outdoor items and any items derived from plant or animal material. Further information can be found here: New Zealand Quarantine.

Our Credentials

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from ourhighly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent.
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Some of our Customer Reviews

If anyone asks me to recommend a removal company, you and your team are absolutely first on my list. You guys have been super helpful plus, all the way from initial contact to the end and so approachable.

Surrey, UK to Sydney, Australia - December 2020

We have been so impressed with the care taken and the quality of packing, and also realise perhaps how lucky we have been to instigate the move when we did, and then to ask John Mason to do it for us.

D.P. Leeds, UK to Perth, Australia – November 2020

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Selby, UK to Sydney, Australia - September 2020

Read more independent reviews about us on TrustPilot