BAR Code of Practice

John Mason International Ltd are members of the BAR (British Association of Removers) and have been active members for over 45 years, including participation in the BAR Overseas Group.

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BAR Code of Practice

BAR is the principal trade organisation for removal companies in the UK and constantly works to promote excellence in the Removals Industry.

BAR operates in order to protect both its members and customers. To reinforce this ethos, the BAR Code of Practice was created with the objective of providing a framework of best practice which must be adhered to by all BAR member companies. A description and summary of the code can be found below:

The BAR Code of Practice is a set of standards which protects customers for domestic and International Removals. There are two principal components of the code. The first is a set of regulations and a commitment to high service levels which all BAR Members must comply with and the second is the provision of a financial protection guarantee for the customer.

The Chartered Trading Standards Institute monitors the performance of all BAR Members, to make sure that they are operating within the BAR Code of Practice and that the Code is working properly in the interests of the consumer. You can help by completing the customer satisfaction survey provided by your BAR Member.

The Code sets the benchmark for standards in the moving industry. All BAR members must abide by the code or risk losing their membership. Some of the key commitments and responsibilities of the code include:

  • To not provide misleading or inaccurate advertising / promotional material
  • To offer insurance to customers and to explain all relevant terms and conditions clearly
  • To recruit and employ professional, competent and knowledgeable staff who also provide high standards of customer service
  • To provide clear pricing, removal plans and descriptions
  • To resolve problems quickly and in a friendly and compassionate manner

Financial protection is also included in the BAR Code of Practice. This includes a cash-back guarantee against cancellation.

In summary, the BAR Code of Practice is one of the main advantages of using a BAR Removal Company. As compliance of the Code is necessary for membership, customers can be reassured that whenever they choose a BAR Member for International Removals, they will receive a high quality service from a professional company. Please contact us if you would like to receive a copy of the Code of Practice.

Click here to download the BAR Code of Practice.

Our Accreditations

As one of the leading providers of overseas removals and relocation services on a national and international scale, we pride ourselves on offering a professional and friendly service. We have been recognised as one of the leading international moving companies and are proud of our credentials and the quality standard they represent. In 2023, we became the most trusted moving company in the UK.
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Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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