Frequently Asked Questions (FAQs)
Please see below for moving advice which may help you when relocating overseas.
When should I get a quote / home survey?
It is advisable to begin making enquiries three months before your estimated moving date. You can start with obtaining online quotes or researching guide prices for your destination (see John Mason International’s Instant Quote System – see the top right of this page). You can then arrange a free home survey. If you require a home survey, contact us to arrange a time and date which is convenient for you.
The home survey is a free service and you will not be charged a call-out fee. You will not be obligated to use our service either, it is simply the most accurate way of obtaining information to prepare a quotation for your overseas removal.
What does a home survey involve when moving overseas?
The surveyor will arrive at your house at a time and date which has been pre-arranged. He will then walk through your house with you from top to bottom on a room by room basis, noting down the items you would like to ship. A handheld tablet will be used to record all of the information that you tell the surveyor. During the walk through, the surveyor will advise you on items which you may not be able to ship due to customs regulations in your destination country.
At the end of the walk through, the surveyor will then go through the details of the move with you. Customs information, duty and tax issues, shipping routes and transit times will be discussed as well as possible moving dates. You can also ask the surveyor any questions which you may have regarding the move. Any additional services you may need such as storage or insurance can also be explained to you at this point if required.
From the information obtained during the free home survey, a quotation will then be produced outlining the details of your move.
What is FAIM?
FAIM was developed by FIDI (International Federation of International Movers) in 1997 and is now the industry’s leading quality standard for international moving companies around the world.
To obtain FAIM accreditation, International Removals companies must undergo a rigorous on-site assessment to ensure that the company meets all of the FAIM criteria. FIDI members must achieve at least 70% in each quality parameter or competence area and this is re-assessed every two years. There are 16 quality parameters, some of which include, facilities and equipment, staff knowledge, legal compliance, financial stability, documentation and insurance and risk management. FAIM is independently audited by one of the world’s leading management consultants, Ernst and Young.
FAIM certification provides peace of mind for customers as it covers every aspect of the International Moving process. John Mason International are established members of FIDI. Our FAIM qualification demonstrates our serious commitment to providing a high quality service for people moving overseas.
Will my Quotation include collection or delivery on Saturdays?
Your quotation will be based on a Monday to Friday service unless otherwise requested. Saturday collections and deliveries are avaliable, please ask your Move Manager for details of prices.
Am I allowed to take food in my shipment?
We would advise not to take foodstuffs if possible as Customs are likely to stop your consignment which may delay clearance (depending on the destination country). In some countries, certain foodstuffs are strictly prohibited.
We provide a Customs Guide for you so that you are aware of the potential restrictions / prohibited items. Your dedicated International Move Manager is also always on hand to answer any queries you may have about what to take and what not to take.
