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Moving Advice

How to Choose an International Moving Company

When deciding on a moving company, there are many factors you may wish to consider when making your final decision. Here are a few things to thing about during the process to help you decide how to choose an international moving company:

Is the quotation clear, does it clearly state what is and isn’t included? 

This is of course necessary for personal budgeting purposes and financial planning.

During the home survey, did the International Consultant offer expert advice?

This can include information such as transit times and timescales, customs requirements at your new destination, how to prepare for your move and how your items will be packed. The International Consultant should also be able to answer your questions with regards to moving abroad and provide you with accurate, up to date information.

Has the company responded to your questions in a helpful and timely manner? 

The responsiveness of your moving company is very important and will be throughout the entire process.

Does the company offer a financial guarantee, such as the BAR Overseas Group guarantee? 

When moving abroad, you will normally be required to pay for your move in advance.

If the moving company is a member of the BAR (British Association of Removers) Overseas Group, then  you will be automatically protected by the organisation’s financial guarantee scheme. It is a similar scheme to the ATOL scheme for holidays. It means that if your moving company cannot complete your move for any reason, your payment will be protected and another BAR member will complete the move.

Is the company a member of the International Moving Federation and Quality Standard, FIDI? 

A key factor when deciding how to choose an international moving company is the quality of the service. All moving companies who are accredited by FIDI must pass the rigorous Quality Standard FIDI FAIM. Furthermore, companies are repeatedly checked to make sure that they comply with the standard via a quality audit every three years. Further information on FIDI can be found here: FIDI Website.

Is the company a specialist international removals company? 

Overseas moving is very different to a local moving service, different packing and loading techniques are required as well as specialist export packing materials. Move Managers need to have the knowledge and expertise to handle customs requirements in countries around the world and to provide you with the right paperwork and the correct and most up to date advice for your destination country. Using a specialist company means that you will be dealing with members of staff who are highly experienced in the international moving industry.

Does the company have positive review on review sites, expat forums and on their social media sites?

The reputation of the company should be a factor when deciding how to choose an international moving company.

Some useful forums to look at include:

British Expats

Expat Forum

Poms in Oz (Australia)

When you’ve collected all your research, it may be worth creating a table of pros and cons for each moving company to help with your decision.



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John Mason International Featured on BBC One’s ‘Wanted Down Under’

9 February 2021

International Removals

UK Minister for Exports responds amidst calls for shipping industry competition enquiry

13 September 2021

International Removals

British Association of Removals issues update on current international shipping problems

3 September 2021

Company History

Classic 1962 Removals Vehicle Donated to Transport Museum

27 August 2021

International Removals

International removals specialist calls on UK government and competition watchdog to step in amidst global shipping crisis

23 August 2021


Issues uncovered as ITV’s Undercover Big Boss goes behind-the-scenes at removals firm

20 August 2021


Covid safety measures continue as John Mason International drives forward overseas relocations

5 August 2021

Our Credentials

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from ourhighly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent.

Some of our Customer Reviews

If anyone asks me to recommend a removal company, you and your team are absolutely first on my list. You guys have been super helpful plus, all the way from initial contact to the end and so approachable.

Surrey, UK to Sydney, Australia - December 2020

We have been so impressed with the care taken and the quality of packing, and also realise perhaps how lucky we have been to instigate the move when we did, and then to ask John Mason to do it for us.

D.P. Leeds, UK to Perth, Australia – November 2020

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Selby, UK to Sydney, Australia - September 2020

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