John Mason International moved Jayne and her husband Ben in May 2023. We caught up with Jayne to find out exactly why she chose John Mason International:
When my husband Ben announced that we’d be relocating to Los Angeles for his new job, I was a whirlwind of emotions – excited, nervous, anxious, and overwhelmed. The thought of uprooting our life and starting afresh in a new city was daunting. But one of the major concerns on my mind was, how on earth would we manage the move? With our careers and daily life keeping us constantly on our toes, the logistical nightmare of an international relocation seemed too much to handle.
Why We Chose John Mason International
When we began researching international moving companies, John Mason International stood out in various ways:
Reputation and Reviews: Everywhere we looked, John Mason International had glowing testimonials from satisfied customers who’d had seamless moving experiences. Their track record spoke volumes.
Personalised Service: From our first interaction, it was clear that John Mason International wasn’t just about moving boxes. They wanted to understand our needs, our worries, and our aspirations for the move.
Experience: With over 130 years in the business, it was reassuring to know that they had weathered every possible challenge that could arise in an international move.
The John Mason International Experience
From the get-go, the team at John Mason International made us feel like we were their only clients. They provided a dedicated move coordinator, who became our single point of contact for everything – from initial questions to the final unloading of our possessions in LA.
Here’s a glimpse of our experience:
Pre-Move Survey: John Mason International conducted a video survey, which allowed us to not only to show them our possessions but also allow them to review the volume again to ensure everything was accurate. This method was efficient and reassuring, eliminating the need for an in-person visit but maintaining a high level of accuracy in the quotation.
Packing: John Mason International’s packing team was incredibly professional. They handled our possessions with care, ensuring everything was securely wrapped and boxed. They even offered specialty crating for our more fragile items.
Keeping Us Informed: Throughout the moving process, we received timely updates. It was comforting to know where our belongings were and what the next steps were.
Smooth Delivery in LA: When our items arrived in LA, the John Mason International team ensured everything was unpacked and placed in its designated spot. Our new home felt familiar almost immediately, thanks to their diligent work.
Stress-Free and Grateful
Relocating internationally is often labelled as one of the most stressful events in life. But with John Mason International by our side, that stress was noticeably absent. We could focus on adapting to our new surroundings, confident that our belongings were in safe hands.
Choosing John Mason International wasn’t just about hiring a moving service. It was about partnering with a team that genuinely cared about making our transition as smooth as possible.
To anyone contemplating an international move: I can’t recommend John Mason International enough. They turned what could have been a chaotic experience into a seamless transition. Today, as we settle into our LA life, we’re filled with gratitude for the incredible support and service John Mason International offered us every step of the way.
By Jayne Williams