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John Mason International passes stringent FIDI FAIM quality audit with flying colours

Leading international removals specialist John Mason International has been recognised by the industry’s most stringent guarantee of quality service – the FAIM Quality Label.

A recent quality assessment was carried out on behalf of FIDI – the largest global alliance of quality-certified international moving and relocation companies – by Ernst & Young in accordance to ISRS 4400 as issued by IFAC.It is the toughest and most strenuous audit within the industry, and John Mason International director, Simon Hood, is delighted by the results.

“Relocating your entire life to another country, although exciting, is a complicated and risky business, particularly given the challenging two years we’ve experienced – both in the UK and across the globe,” he said.

“Now, more than ever, it is vital to choose an international removals company you know you can trust. And one of the best ways to do this, is to look for the FAIM Quality Label from FIDI.

“FAIM certified companies not only have to comply with operational requirements relating to quality of service and supply chain management, they also need to prove they are financially and organisationally healthy. And this has never been more important.

“At John Mason International, we know how reassuring it is for our potential customers to know that everything we do has been extensively audited and certified, and that’s why we undergo this rigorous process on a regular basis.”

The FAIM Compliance Procedure follows a three year cycle, with an extensive on-site audit every third year. It focuses on a series of requirements which participating companies must comply with at all times. These include consistent quality of service – including operational services and quality procedures. Supply chain performance has also been monitored, ensuring that John Mason International’s suppliers follow the same high standards – leading to better control of the entire relocation process.

“In order to receive the FAIM Quality mark, we also have to comply with strict industry standards and international regulations,” added Simon. “That includes abiding by FIDI’s Anti Bribery and Corruption and Anti-Trust charters – as well as complying with stringent data protection principles and regulations.

“As with many businesses across the world, we have faced many challenges since our last  full audit, so it is also vital to us that this certification reflects the financial health of John Mason International. The audit process required us to provide our financial statements, and I’m pleased to say we passed with flying colours.

“Knowing my experienced and professional team as I do, I am not at all surprised that John Mason International has consistently achieved this prestigious certification. It demonstrates our commitment to those we are helping relocate elsewhere in the world. It also provides reassurance to those considering using our services, that we will not let them down – despite everything the pandemic has thrown at us.

“More than ever, we pride ourselves in ensuring our customers enjoy the best possible experience throughout the entire process of their life-changing move abroad – and afterwards. This latest development confirms our standards have not dropped since our last full audit three years ago. In fact, we are always looking for ways to improve the services we offer, so we can continue to achieve excellent results for both our customers and partners.

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Our Accreditations

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent. In 2023 we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

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