Putting your trust in a removals company to relocate your home and your entire life – not just to another corner of the UK but to a new location overseas – is a tall ask.
From packing up all your belongings and booking a shipping container, to organising pet transport. moving into your new pad, and learning about the nuances of your adopted country, there are many logistical processes and personal wellbeing measures to consider – and a host of chances for things to go wrong.
That’s why many who are migrating actively seek out an international removals company with industry accreditation.
As a long-standing member of the British Association of Removers (BAR), John Mason International is one such company – and a leading light in overseas relocations.
“Being a part of BAR demonstrates our commitment to those we are helping move their lives abroad, and it also means our customers can rest assured that their financial outlay is fully protected,” says John Mason International director, Simon Hood.
“John Mason International, and most other overseas removals companies, ask our customers for pre-payment. The BAR Advanced Payment Guarantee Scheme safeguards that payment in the unfortunate event one of its members should fail financially before completing a move. This means any money already paid in advance is completely safe and will be refunded in the event of cancellation.
“John Mason International enjoys a long and successful history, and all of us who are part of its large team of professionals fully expect a strong and prosperous future. That said, we understand those who are embarking on one of the biggest challenges of their lives – moving from the UK to another country many miles away – deserve the strong reassurance the BAR Advanced Payment Guarantee scheme provides.
“Our professional team is dedicated to promoting excellence within the removals industry, so I’m delighted to report that we have passed our latest BAR audit and inspection.”
The Chartered Trading Standards Institute monitors the performance of all BAR members – making sure they are operating within the BAR Code of Practice and that the Code is working properly in the interests of customers.
“We have, once again, passed with flying colours – and this is significant because it confirms that John Mason International is continuing to demonstrate best practice and a high level of service to our customers,” adds Simon.
“For many, moving to another part of the world is tremendously exciting – but the process is full to the brim with challenges too. The team at John Mason International prides itself in ensuring our customers enjoy the best possible experience – before, during and after their life-changing move abroad.”
The BAR Code of Practice sets the benchmark for standards in the moving industry. Some key commitments and responsibilities of the code include:
-To not provide misleading or inaccurate advertising or promotional material
-To offer insurance to customers and to explain all relevant terms and conditions clearly
-To recruit and employ professional, competent and knowledgeable staff who also provide high standards of customer service
-To provide clear pricing, removal plans and descriptions
-To resolve problems quickly and in a friendly and compassionate manner