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International Removals

FIDI confirms successful FAIM quality audit for John Mason International

Relocating your entire life to another country, although exciting, is a complicated and risky business, particularly given the challenging two years we’ve experienced – both in the UK and across the globe.

Now, more than ever, it is vital to choose an international removals company you know you can trust. And one of the best ways to do this, is to check with FIDI.

The largest global alliance of international moving and relocation companies, FIDI ensures its members provide a high level of quality service. It does this with the industry’s most stringent and comprehensive standard – the FAIM quality label.

All relocation companies boasting this prestigious label are regularly audited by an independent third-party, to ensure they are maintaining consistently high levels for their customers and partners.

John Mason International, is delighted to have passed its latest audit with flying colours. Described by FIDI secretary general Jesse van Sas, as ‘demonstrating a consistently high level of quality’, the leading international removals specialist has, once again, received its FAIM ‘Confirmation of Quality Assurance’ certificate.

“This is incredibly important to our team because it demonstrates our commitment to those we are helping relocate elsewhere in the world. It also provides reassurance to those considering using our services, that we will not let them down – despite everything the pandemic has thrown at us all,” said John Mason International director, Simon Hood.

“From packing up all your belongings and booking a shipping container, to organising pet transport. moving into your new pad, and learning about the nuances of your adopted country, there are many logistical processes and personal wellbeing measures to consider – and a host of chances for things to go wrong. That is why it is so important to look for the FAIM quality standard.

“With a long and successful history, and a team of specialists carrying an abundance of skills and experience, John Mason International has been a member of FIDI for many years. The award of our most recent FAIM certificate is a very important indicator that our standards have not dropped. In fact, we are always looking for ways to improve the services we offer our customers still further.”

FAIM certified companies not only have to comply with operational requirements relating to the quality of service and supply chain management, they also need to prove they are financially and organisationally healthy.

“The team at John Mason International prides itself in ensuring our customers enjoy the best possible experience – before, during and after their life-changing move abroad,” added Simon. “This latest recognition from FIDI is very welcome, and is wonderful recognition for my colleagues – who have worked tirelessly on behalf of our clients not only this year but for a considerable period of time before that.”

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Our Credentials

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from ourhighly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent.

Some of our Customer Reviews

If anyone asks me to recommend a removal company, you and your team are absolutely first on my list. You guys have been super helpful plus, all the way from initial contact to the end and so approachable.

Surrey, UK to Sydney, Australia - December 2020

We have been so impressed with the care taken and the quality of packing, and also realise perhaps how lucky we have been to instigate the move when we did, and then to ask John Mason to do it for us.

D.P. Leeds, UK to Perth, Australia – November 2020

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Selby, UK to Sydney, Australia - September 2020

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