Global removals specialist looks to the future with publication of ambitious new charter

John Mason International is cementing its reputation as one of the UK’s leading international removals specialists, by launching a new charter to guide the future of its business.

Founded in 1884, the company has clocked more than 130 years within the removals industry. And now it has its sights firmly set on future success.

“John Mason International has built a deserved reputation as a trusted and efficient global removals specialist – boasting 137 years of history,” said John Mason International director, Simon Hood.

“But the entire world has been through a truly challenging 14 months – with the Covid 19 pandemic taking hold. Now, there is a real sense of optimism thanks to the success of vaccination programmes. Many countries are beginning to emerge from lockdown and are starting to return to normal.

“Throughout the pandemic, John Mason International has remained operational and we have continued to help our customers make their dream moves – but we are expecting an especially busy time ahead as many more resume their plans to relocate.

“We feel now is the time to look closely at the values our team shares, and focus on doing everything possible to take the company forward.

“Our mission puts family right at the heart of everything we do – with customer satisfaction and recommendation at the forefront of our service delivery.

“We don’t just want to meet our customers’ and partners’ expectations – we strive to exceed them. The publication of our vision, mission, cornerstones and values will give our customers an insight into how we work, and what they can expect from us as we continue to move thousands of families and their household goods to new locations across the world.”

Vision. In five years…
John Mason International will be the most respected and most frequently recommended provider for international moves in the UK.

Family is at the heart of our business, with customer satisfaction and recommendation at the forefront of our service delivery. Our customers, partners and team are all part of our ‘family’ and our focus is on moving our family forward, whatever their destination. We do this by offering dependable, flexible, and innovative moving services, built around exceeding our customers’ expectations.

Company Cornerstones
1. Trust us to do the right thing.
2. Over 130 years of solid, dependable, experience.
3. You’re part of our family.
4. We’re open to opinions.

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Our Accreditations

As one of the leading providers of overseas removals services on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised as one of the leading international moving companies by the networks below and we are, therefore, proud of our credentials and the quality standard they represent. In 2023 we became the most trusted moving company in the UK.

Some of our Customer Reviews

The packers were careful, quick and courteous. I highly recommend this company and would definitely use them again! Efficient, polite, punctual: could not ask for more.

Hertfordshire, UK to Virginia, USA - March 2023

From start with Michelle to finish with Gill the level of service was excellent. John Mason and its international partners handled my move from Devon to Australia seemingly effortlessly. I couldn't ask for better.

Devon, UK to Perth, Australia –April 2023

Absolutely one of the best movers I have worked with. Pleasant helpful admin staff and the delivery drivers were absolute angels sorting and moving the boxes where I asked them to. Arrived exactly when they said it would.

Yorkshire, UK to Sydney, Australia - March 2023

Read more independent reviews about us on TrustPilot