John Mason International is cementing its reputation as one of the UK’s leading international removals specialists, by launching a new charter to guide the future of its business.
Founded in 1884, the company has clocked more than 130 years within the removals industry. And now it has its sights firmly set on future success.
“John Mason International has built a deserved reputation as a trusted and efficient global removals specialist – boasting 137 years of history,” said John Mason International director, Simon Hood.
“But the entire world has been through a truly challenging 14 months – with the Covid 19 pandemic taking hold. Now, there is a real sense of optimism thanks to the success of vaccination programmes. Many countries are beginning to emerge from lockdown and are starting to return to normal.
“Throughout the pandemic, John Mason International has remained operational and we have continued to help our customers make their dream moves – but we are expecting an especially busy time ahead as many more resume their plans to relocate.
“We feel now is the time to look closely at the values our team shares, and focus on doing everything possible to take the company forward.
“Our mission puts family right at the heart of everything we do – with customer satisfaction and recommendation at the forefront of our service delivery.
“We don’t just want to meet our customers’ and partners’ expectations – we strive to exceed them. The publication of our vision, mission, cornerstones and values will give our customers an insight into how we work, and what they can expect from us as we continue to move thousands of families and their household goods to new locations across the world.”
Vision. In five years…
John Mason International will be the most respected and most frequently recommended provider for international moves in the UK.
Mission
Family is at the heart of our business, with customer satisfaction and recommendation at the forefront of our service delivery. Our customers, partners and team are all part of our ‘family’ and our focus is on moving our family forward, whatever their destination. We do this by offering dependable, flexible, and innovative moving services, built around exceeding our customers’ expectations.
Company Cornerstones
1. Trust us to do the right thing.
2. Over 130 years of solid, dependable, experience.
3. You’re part of our family.
4. We’re open to opinions.
