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Moving with Pets

When moving abroad, you don’t need to leave your best friend behind!
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Pet Relocation and Transportation

How it works:
Generally, all we need is between one and six weeks’ notice (depending upon the nature and destination of your move) and we’ll arrange everything needed for your pet′s travel plan.
For Exports from the UK, we usually collect pets a day or 2 before their trip and bring them to our facilities close to Heathrow, Gatwick, Glasgow or Manchester airports.  Our vet will then examine them for their Export Health Certificate, which means they are fit to fly.  Our team will take care of all the necessary Exports and Customs paperwork to make sure your pet is all ready to go. Through our global network of partner agents, we offer the full door to door service, but can also offer different levels of service, based upon your needs.

Our Pet Relocation division will:

  • Liaise with you throughout your move.
  • Liaise with your vet, if required, to talk them through the exact requirements for pets entering your destination country.
  • Make all travel arrangements including collection, boarding, flights, Customs and DEFRA export submissions and any import requirements for the far end of the journey.
  • Arrange for our vet to examine your pets and issue the Export Health Certificate (their fit to fly).
  • Provide an airline approved travel carrier, if you do not have one.
  • Transfer your pet to the departure airport ready for check in. Keeping you updated throughout.  All dogs are given a nice long walk before we take them over to the airport, to make sure they are nice and tired. Send you flight tracking links, so you can watch their progress, as they wing their way to their new home. If required, our trusted partner agents can handle all the arrivals process, including Import Permits, Customs clearance, quarantine booking and transfer if needed and then most importantly, deliver them to your new home.
  • We are also one of the only providers to offer Global Pet Register tags.

For Imports to the UK, we again work with our global network of trusted agents for pets arriving in to the UK.  We can advise on all necessary paperwork and preparation.  We can clear your pets through UK Customs and deliver them home anywhere in the UK, at a time convenient for you.

Documentation: Obviously documentation varies by destination, but generally your pet will need:

  • A micro-chip
  • Valid standard annual vaccinations.
  • Subject to destination, either an Export Health Certificate issued by an official veterinarian, or a fit to fly certificate issued by a vet.
  • For International travel, the regulations vary by destination, but generally they’ll require a rabies vaccination more 30 days before and less than 12 months before they travel.
  • Depending upon the destination country, your pet may need an Import Permit, various additional vaccinations, reservation at quarantine facilities, and other specialist documentation, these can take up to 6 weeks or more to obtain.

We can help with all of this. We are happy to explain an individual country′s requirements and help you and your vet sort through the maze of international pet travel preparation!

Boarding & Additional Services: If you require boarding services, we can board your pet until you are ready to have them flown out to join you. We are happy to collect your pet from home, a relative, a favorite veterinarian or boarding kennel should you need some time to relocate. We can also arrange grooming prior to export, we recommend this if you are moving somewhere hot, or it may just be a freshen up after a long flight in to the UK.

For more information visit our dedicated pet relocation website.

Our Credentials

As one of the leading Movers on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised by the networks below and we are, therefore, proud of our credentials.

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Some of our Customer Reviews

Thank you and everybody involved, you are an excellent team and an absolute pleasure to deal with.

J.D. Liverpool, UK to Toronto, Canada -
July 2016

My whole experience with John Mason's has been very good, from having Tony surveying till today with the container being packed, I will definitely recommend John Mason to provide removal services.

M.H. South Shields, UK to Perth, Australia – July 2016

Thanks Suzanne for all your help – it’s not easy trying to sort things out from such a long distance away and you’ve been superb! Thank you!

C.H. Warrington, UK to Edmonton, Canada - August 2016

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