Freephone 0800 093 2623 Instant quote

New Zealand: FAQ

Instant quote

Get in touch...

New Zealand: Frequently Asked Questions

What happens when my shipment arrives in New Zealand?

When Shipping to New Zealand, upon the arrival of your shipment, you will be contacted by our partner’s Import Team in order to begin the Customs and Quarantine procedure.

You will be asked to complete the relevant customs documentation including a Personal Effects declaration and a ‘Unaccompanied Personal Baggage Declaration’ form. You will also need to provide your original passport or a copy of the identification page entry visa.

Due to MPI Quarantine requirements, all shipments will be routed via our partner’s customs bonded warehouse. Certain items in your shipment may be inspected by MPI Officials.

After the MPI inspection has been completed and when your shipment has cleared customs, a delivery and unpacking date will be arranged.

Which items may be subject to a quarantine (MPI) inspection?

Restricted or prohibited items may be inspected by MPI including food, outdoor items and any items derived from plant or animal material. Further information can be found here: New Zealand Quarantine.

Our Credentials

As one of the leading Movers on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised by the networks below and we are, therefore, proud of our credentials.

Top Things to do with Children in Perth, Australia

24 October 2016

Moving Advice

The Struggles of Moving Overseas With Children

17 October 2016

New Zealand

New Zealand Tightens Immigration Regulations to Reduce Number of Migrants

12 October 2016


Canadian Job Fair in London this weekend. Free entry!

11 October 2016


John Mason International Appoints New Director to its Executive Board

27 September 2016


John Mason International Named EMEA International Moving Company of the Year Finalist

14 September 2016

Some of our Customer Reviews

Thank you and everybody involved, you are an excellent team and an absolute pleasure to deal with.

J.D. Liverpool, UK to Toronto, Canada -
July 2016

My whole experience with John Mason's has been very good, from having Tony surveying till today with the container being packed, I will definitely recommend John Mason to provide removal services.

M.H. South Shields, UK to Perth, Australia – July 2016

Thanks Suzanne for all your help – it’s not easy trying to sort things out from such a long distance away and you’ve been superb! Thank you!

C.H. Warrington, UK to Edmonton, Canada - August 2016

About us
Send a message
Sorry! We aren't around right now. Leave a message and we'll get back to you, asap.
* Your name
* Email
* Describe your issue
Login Chat
Questions? We're here. Send us a message!
Your name
* Email
We're online!