John Mason International Ltd are members of the BAR (British Association of Removers) and have been active members for over 45 years, including participation in the BAR Overseas Group. BAR is the principal trade organisation for removal companies in the UK and constantly works to promote excellence in the Removals Industry.
BAR operates in order to protect both its members and customers. To reinforce this ethos, the BAR Code of Practice was created with the objective of providing a framework of best practice which must be adhered to by all BAR member companies. A description and summary of the code can be found below:
The BAR Code of Practice is a set of standards which protects customers for domestic and International Removals. There are two principal components of the code. The first is a set of regulations and a commitment to high service levels which all BAR Members must comply with and the second is the provision of a financial protection guarantee for the customer.
The Office of Fair Trading (OFT) monitors the Code under the Consumer Codes Approval Scheme (CCAS). The CCAS provides a way for businesses to prove that they are making a commitment to provide the highest standard of customer service to their customers. Businesses operating under such codes promise to provide a better service than which is required by the law. This also includes improved protection if something goes wrong.
The Code sets the benchmark for standards in the moving industry. All BAR members must abide by the code or risk losing their membership. Some of the key commitments and responsibilities of the code include:
- To not provide misleading or inaccurate advertising / promotional material
- To offer insurance to customers and to explain all relevant terms and conditions clearly
- To recruit and employ professional, competent and knowledgeable staff who also provide high standards of customer service
- To provide clear pricing, removal plans and descriptions
- To resolve problems quickly and in a friendly and compassionate manner
Financial protection is also included in the BAR Code of Practice. This includes a cash-back guarantee against cancellation.
In summary, the BAR Code of Practice is one of the main advantages of using a BAR Removal Company. As compliance of the Code is necessary for membership, customers can be reassured that whenever they choose a BAR Member for International Removals, they will receive a high quality service from a professional company. Please contact us if you would like to receive a copy of the Code of Practice.