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New Zealand: FAQ

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New Zealand: Frequently Asked Questions

What happens when my shipment arrives in New Zealand?

When Shipping to New Zealand, upon the arrival of your shipment, you will be contacted by our partner’s Import Team in order to begin the Customs and Quarantine procedure.

You will be asked to complete the relevant customs documentation including a Personal Effects declaration and a ‘Unaccompanied Personal Baggage Declaration’ form. You will also need to provide your original passport or a copy of the identification page entry visa.

Due to MPI Quarantine requirements, all shipments will be routed via our partner’s customs bonded warehouse. Certain items in your shipment may be inspected by MPI Officials.

After the MPI inspection has been completed and when your shipment has cleared customs, a delivery and unpacking date will be arranged.

Which items may be subject to a quarantine (MPI) inspection?

Restricted or prohibited items may be inspected by MPI including food, outdoor items and any items derived from plant or animal material. Further information can be found here: New Zealand Quarantine.

Our Credentials

As one of the leading Movers on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised by the networks below and we are, therefore, proud of our credentials.
New Zealand

Items that you can and can’t take when moving to New Zealand

27 November 2017

New Zealand

Healthcare in New Zealand and Health Visa Requirements

20 November 2017

Canada

Healthcare in Canada and Health Visa Requirements

13 November 2017

Company News

John Mason International Awarded FIDI FAIM Quality Assurance Certificate

8 November 2017

USA

Moving to the USA? What you can and can’t take with you

6 November 2017

Moving with children

The US President trumps Walt Disney World in poll of UK children

1 November 2017

Some of our Customer Reviews

Thank you and everybody involved, you are an excellent team and an absolute pleasure to deal with.

J.D. Liverpool, UK to Toronto, Canada -
July 2017

My whole experience with John Mason's has been very good, from having Tony surveying till today with the container being packed, I will definitely recommend John Mason to provide removal services.

M.H. South Shields, UK to Perth, Australia – July 2017

Thanks Suzanne for all your help – it’s not easy trying to sort things out from such a long distance away and you’ve been superb! Thank you!

C.H. Warrington, UK to Edmonton, Canada - August 2017

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