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New Zealand: FAQ

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New Zealand: Frequently Asked Questions

What happens when my shipment arrives in New Zealand?

When Shipping to New Zealand, upon the arrival of your shipment, you will be contacted by our partner’s Import Team in order to begin the Customs and Quarantine procedure.

You will be asked to complete the relevant customs documentation including a Personal Effects declaration and a ‘Unaccompanied Personal Baggage Declaration’ form. You will also need to provide your original passport or a copy of the identification page entry visa.

Due to MPI Quarantine requirements, all shipments will be routed via our partner’s customs bonded warehouse. Certain items in your shipment may be inspected by MPI Officials.

After the MPI inspection has been completed and when your shipment has cleared customs, a delivery and unpacking date will be arranged.

Which items may be subject to a quarantine (MPI) inspection?

Restricted or prohibited items may be inspected by MPI including food, outdoor items and any items derived from plant or animal material. Further information can be found here: New Zealand Quarantine.

Our Credentials

As one of the leading providers of overseas removals on a national and international scale, we pride ourselves on providing a professional and friendly service from our highly trained and competent team. We have been recognised by the networks below and we are, therefore, proud of our credentials.
Australia

Student and Working Holiday Visas, Australia – A Personal Account

18 June 2018

South Africa

Moving and Living in South Africa

11 June 2018

New Zealand

A Personal Account of Moving to New Zealand

4 June 2018

Moving with children

Moving Overseas with Young Children

28 May 2018

Awards

John Mason International Scores a Hat Trick at Prestigious Marketing Awards

23 May 2018

International Removals

How to weather the perils of container shipping

20 May 2018

Some of our Customer Reviews

Thank you and everybody involved, you are an excellent team and an absolute pleasure to deal with.

J.D. Liverpool, UK to Toronto, Canada -
July 2017

My whole experience with John Mason's has been very good, from having Tony surveying till today with the container being packed, I will definitely recommend John Mason to provide removal services.

M.H. South Shields, UK to Perth, Australia – July 2017

Thanks Suzanne for all your help – it’s not easy trying to sort things out from such a long distance away and you’ve been superb! Thank you!

C.H. Warrington, UK to Edmonton, Canada - August 2017

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